We are no longer allowing any clients into the building. We ask that when you arrive, call (440) 739-4150 and someone will come out to your vehicle and take your pet into the hospital. For dogs that are leashed, we will have you remove your dog’s leash and we will use our own leash to bring your dog in. For cats, we are wiping the carriers off before and after entering the hospital. We are allowing only one client’s pet into the hospital at a time, so there may be some wait time involved as we don’t know how long each visit will take. Please be patient. We ask for payment over the phone and then we will take your receipt, any medications and your pet back to you in your vehicle. AT ALL TIMES, PLEASE STAY IN YOUR VEHICLE.
For medications and food pick up, we will be enforcing a 24-hour refill request. This will allow us to prepare items before you arrive. Once your item is filled, we will call you at home for prepayment over the phone. Please call us at (440) 739-4150 when you arrive in the parking lot so that we can bring the items to your car.
Thank you for your patience during this critical time we are all going through. We just want to be safe so that we can be here for you when needed.
There is a considerable amount of confusion regarding the Corona Virus and whether or not we can transmit it to pets (or if they can transmit it to us). Dogs and cats have their own species-specific corona viruses that are not transmissible to humans. Below is information from the American Veterinary Medical Association (AVMA) regarding COVID-19 and what you need to be concerned about regarding your pets. As the AVMA notice says, smooth surfaces (such as countertops, doorknobs) transmit viruses better than porous surfaces (like your pet’s fur and paper money) that tend to absorb and trap the pathogen (virus) making it harder to contract through touch.
Above all else, remember that we are all in this together, and we truly need to rely on everyone to get through this crisis. Thank you!